Could you make a difference by helping schools and parents stay connected through an innovative SaaS platform?
We’re looking for a proactive Customer Support Technician with a passion for technology and top-notch service. You’ll play a vital role in supporting over 700 schools, providing exceptional support and ensuring high standards of service and customer satisfaction.
Job Title: Customer Support Technician (1st/2nd Line)
Location: Hybrid role, working 3 days in Loughborough offices
Salary: £25,000 – £30,000 per annum (depending on experience)
Benefits:
- Unlimited holiday
- Volunteer Day to give back to the local community
- Perk Box
- Pension contributions
- Company events
- Free office parking
Your Responsibilities:
- Progress and resolve technical queries from operations
- Diagnose, troubleshoot, and escalate service incidents as needed
- Provide support via email, live chat, and telephone to schools and parents
- Manage and resolve user support issues effectively
- Follow and uphold processes and procedures to achieve successful outcomes
What We’re Looking For:
- Experience in IT support, with SaaS experience highly desirable
- Strong customer service focus with excellent communication skills
- Excellent organisational skills, with the ability to work under pressure
- Skilled in identifying faults and troubleshooting technical issues
- Ability to work independently and collaborate within a team
Why join this company?
- Be part of an innovative company offering genuine career growth opportunities
- Work in a supportive and collaborative environment
- Competitive salary and excellent benefits package
- Opportunity to play a key role in transforming support processes and make a real impact
Recruitment Process
To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please call John Boggis at Your Recruiters on 0116 467 0800. John is also available by WhatsApp on 07761 521920 and by email at john.boggis@your-recruiters.co.uk.
The recruitment process with the hiring company includes a 2-stage interview with the Implementation Manager and CEO.
Are you looking to play a key role in Customer Services? Apply today!
Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.
Apply for this Job:
Share this job:
Meet Your Recruiter:
John Boggis
John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.
His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.
Contact John if you have questions about this job role:
Email: john.boggis@your-recruiters.co.uk
Phone: 07761 521920
View my other live jobs:
-
Corporate Sales Manager – APAC RegionJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
-
Supply Chain CoordinatorJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
-
Supply Chain Manager - Food ManufacturingJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
-
Demand PlannerJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
-
Sales Development RepresentativeJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
-
Customer Service AdvisorJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
-
Customer Support TechnicianJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
-
Project ManagerJohn Boggishttps://your-recruiters.co.uk/author/john-boggis/
Could you make a difference by helping schools and parents stay connected through an innovative SaaS platform?
We’re looking for a proactive Customer Support Technician with a passion for technology and top-notch service. You’ll play a vital role in supporting over 700 schools, providing exceptional support and ensuring high standards of service and customer satisfaction.
Job Title: Customer Support Technician (1st/2nd Line)
Location: Hybrid role, working 3 days in Loughborough offices
Salary: £25,000 – £30,000 per annum (depending on experience)
Benefits:
- Unlimited holiday
- Volunteer Day to give back to the local community
- Perk Box
- Pension contributions
- Company events
- Free office parking
Your Responsibilities:
- Progress and resolve technical queries from operations
- Diagnose, troubleshoot, and escalate service incidents as needed
- Provide support via email, live chat, and telephone to schools and parents
- Manage and resolve user support issues effectively
- Follow and uphold processes and procedures to achieve successful outcomes
What We’re Looking For:
- Experience in IT support, with SaaS experience highly desirable
- Strong customer service focus with excellent communication skills
- Excellent organisational skills, with the ability to work under pressure
- Skilled in identifying faults and troubleshooting technical issues
- Ability to work independently and collaborate within a team
Why join this company?
- Be part of an innovative company offering genuine career growth opportunities
- Work in a supportive and collaborative environment
- Competitive salary and excellent benefits package
- Opportunity to play a key role in transforming support processes and make a real impact
Recruitment Process
To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please call John Boggis at Your Recruiters on 0116 467 0800. John is also available by WhatsApp on 07761 521920 and by email at john.boggis@your-recruiters.co.uk.
The recruitment process with the hiring company includes a 2-stage interview with the Implementation Manager and CEO.
Are you looking to play a key role in Customer Services? Apply today!
Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.
Meet Your Recruiter:
John Boggis
John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.
His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.
Contact John if you have questions about this job role:
Email: john.boggis@your-recruiters.co.uk
Phone: 07761 521920