Are you a proactive, organized, and customer-focused professional looking to join a thriving, industry-leading company?
We are a leading manufacturer of high-quality roof lights, and we are seeking a dynamic Customer Service Advisor to join a busy team.
Benefits:
Salary: £25,000 per annum.
Monthly Bonus: Up to £300.
Holiday Entitlement: 28 days holiday per year.
Additional Benefits: Company pension, hybrid working, Christmas shutdown.
Working Hours: Monday to Friday, 08:00 – 17:00
Role Overview:
As a Customer Service Administrator, you will be at the forefront of managing a wide range of customer interactions, ensuring high levels of satisfaction while handling queries from consumers, builders, architects, and contractors.
Your role will involve dealing with warranty claims, scheduling site visits with engineers, and escalating more complex issues to the management team.
Key Responsibilities:
- Handle inbound customer queries via phone and email, providing accurate information and support.
- Process warranty claims and assist customers with product-related issues.
- Liaise with engineers to arrange site visits for installations, inspections & repairs.
- Resolve customer complaints efficiently, escalating serious matters to management.
- Maintain detailed records of customer interactions and track case progress.
About You:
- Strong communication skills and a customer-centric approach.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience in customer service, ideally within a technical or construction-related industry.
- Comfortable working in a hybrid environment, with flexibility for both office and remote work.
Ready to take the next step in your customer service career?
To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please call John Boggis at Your Recruiters on 0116 467 0800. John is also available by WhatsApp on 07761 521920 and by email at john.boggis@your-recruiters.co.uk.
Are you looking to play a key role in Customer Services? Apply today!
Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.
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Meet Your Recruiter:
John Boggis
John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.
His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.
Contact John if you have questions about this job role:
Email: john.boggis@your-recruiters.co.uk
Phone: 07761 521920
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Are you a proactive, organized, and customer-focused professional looking to join a thriving, industry-leading company?
We are a leading manufacturer of high-quality roof lights, and we are seeking a dynamic Customer Service Advisor to join a busy team.
Benefits:
Salary: £25,000 per annum.
Monthly Bonus: Up to £300.
Holiday Entitlement: 28 days holiday per year.
Additional Benefits: Company pension, hybrid working, Christmas shutdown.
Working Hours: Monday to Friday, 08:00 – 17:00
Role Overview:
As a Customer Service Administrator, you will be at the forefront of managing a wide range of customer interactions, ensuring high levels of satisfaction while handling queries from consumers, builders, architects, and contractors.
Your role will involve dealing with warranty claims, scheduling site visits with engineers, and escalating more complex issues to the management team.
Key Responsibilities:
- Handle inbound customer queries via phone and email, providing accurate information and support.
- Process warranty claims and assist customers with product-related issues.
- Liaise with engineers to arrange site visits for installations, inspections & repairs.
- Resolve customer complaints efficiently, escalating serious matters to management.
- Maintain detailed records of customer interactions and track case progress.
About You:
- Strong communication skills and a customer-centric approach.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience in customer service, ideally within a technical or construction-related industry.
- Comfortable working in a hybrid environment, with flexibility for both office and remote work.
Ready to take the next step in your customer service career?
To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please call John Boggis at Your Recruiters on 0116 467 0800. John is also available by WhatsApp on 07761 521920 and by email at john.boggis@your-recruiters.co.uk.
Are you looking to play a key role in Customer Services? Apply today!
Your Recruiters Limited are an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, with detailed feedback provided to those unsuccessful at the interview stage.
Meet Your Recruiter:
John Boggis
John joined the company in January 2023 to reignite a long-standing professional relationship and business partnership with Michael. In March 2024 he was appointed Joint Managing Director and led our strategic rebrand to Your Recruiters.
His love for being on the desk and hands-on in recruiting is what drove him away from continuing a corporate style management career. John’s commercial recruitment expertise spans multiple sectors for a diverse range of temporary, contract, and permanent recruitment challenges.
Contact John if you have questions about this job role:
Email: john.boggis@your-recruiters.co.uk
Phone: 07761 521920