Job Title: Onboarding Manager

Location: Hybrid role working 3 days in Loughborough offices

Salary: £30,000 - £40,000 per annum (depending on experience)

Benefits:

• Unlimited holiday
  
• Volunteer Day to work in their local community
  
• Perk Box
  
• Pension Contributions
  
• Company Events
  
• Free Office Parking
  

Could you play a major role in revolutionising the way schools and parents communicate through an innovative SaaS platform?

Role Overview:

As an Onboarding Manager, you will play a pivotal role in ensuring clients have a seamless and exceptional onboarding experience. You will be working closely with team members to refine and enhance current processes. As the company continues to grow, we are seeking a dynamic and driven Onboarding Manager to join the team and help elevate onboarding processes to new heights.

Key Responsibilities:

• Oversee and manage the client implementation process for the SaaS platform.
  
• Work closely with team members to ensure smooth customer interactions and back-end support.
  
• Review and refine current onboarding processes to improve efficiency and client satisfaction.
  
• Build and maintain strong relationships with clients, providing exceptional customer service and support.
  
• Make informed decisions and provide constructive feedback to team members.
  
• Collaborate with other departments to ensure alignment and successful project delivery.
  

Requirements:

• Proven experience in client implementation within the SaaS market.
  
• Strong administrative skills and highly organised.
  
• Excellent customer-facing skills with the ability to build lasting relationships.
  
• Experience in process improvement and refining workflows.
  
• Resilient and capable of making decisions and challenging team members appropriately.
  
• Experience in a larger business/team is advantageous, particularly if you're seeking to take the next step in your career.
  

Why join this company?

• Be part of a growing and innovative company with genuine career growth opportunities.
  
• Enjoy a supportive and collaborative work environment.
  
• Benefit from a competitive salary and excellent benefits package.
  
• Play a key role in transforming our implementation processes and making a significant impact.
  

If you are a proactive, organised, and customer-focused professional with a passion for improving processes and delivering exceptional service, we would love to hear from you.

To Apply:

Please send a copy of your CV via this website or contact John Boggis at Your Recruiters for more information. John is managing this vacancy as an exclusive agent and has many years’ experiences recruiting in SaaS environments.

What is the interview process?

There is a 2-stage interview process which will include one face-to-face meeting in the offices at Loughborough. This will include competency & values-based questions and a skills-based test that may require you to prepare a mini presentation.

Your Recruiters commits to responding to all applications and providing thorough personal feedback for all candidates that have been submitted to the client or interviewed for the role.

Your Recruiters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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