Ready to lead a dynamic customer services team and deliver exceptional customer experience?

We’re looking for a Customer Service Team Leader to join a fast-growing company and play a key role in shaping its high-performance customer service function. This role is a fantastic opportunity to make an impact by leading a team, resolving customer inquiries, and ensuring the delivery of outstanding service.

Job Title: Customer Service Team Leader
Location: Halesowen
Working Hours: Monday to Friday, 8:30am – 5:30pm
Pay: £12.50 per hour – £13.50 per hour (depending on experience)
Contract Type: This is a temporary position for approximately 12 weeks that may lead to permanent employment (Temp to Perm).

About the Role:

As the Customer Service Team Leader, you’ll manage a small team of customer service advisors and take ownership of day-to-day operations to deliver seamless customer experience. Reporting to the Operations Manager, you’ll lead by example, troubleshoot challenges, and help improve processes.

Your Responsibilities:

• Lead and motivate a small team of customer service advisors to achieve high performance and customer satisfaction.
• Communicate with customers via email, phone, and live chat to resolve pre- and post-sale inquiries.
• Proactively identify customer concerns, implement effective solutions, and enhance the overall customer experience.
• Develop in-depth product knowledge to provide consistent, accurate information to customers.
• Maintain outstanding communication skills to handle inquiries with professionalism and empathy.

What We’re Looking For:

• Proven experience in a customer service role, with leadership responsibilities preferred.
• Strong and positive communication skills, with the ability to empathize with customers and build rapport.
• Problem-solving aptitude and a results-driven mindset.
• Exceptional organizational skills and a keen attention to detail.
• A positive attitude and commitment to delivering exceptional customer service.

Why Join Us?

This is a challenging yet highly rewarding role that offers the opportunity to lead a talented team, make a direct impact on customer experiences, and grow with a company that values innovation and excellence.

Recruitment Process:

To apply for this position, please complete the short application form below and upload a copy of your CV. If you have any questions, please contact Michelle Bastock on 0116 467 0800, via WhatsApp on 07561 111965, or by email at michelle.bastock@your-recruiters.co.uk.

The interview process will include a face-to-face interview with the Operations Manager at the workplace in Halesowen

Your Recruiters Limited is an equal-opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. All applicants will receive a response, and detailed feedback will be provided to those unsuccessful at the interview stage.